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Topic An error occurred while preparing to install evolve.

Asunafanboi   Member

  • Joined Jan 31 '13
  • 1 Posts
Can anyone help? My friend is having this issue with evolve. He basically downloaded the client, tried to install it and at the beginning of the 'bootstrapping' or whatever phase this error comes up : "an error occurred while preparing to install evolve.". Any help is appreciated thanks.

dreijer   Admin   Helix

  • Joined Oct 11 '10
  • 828 Posts
It sounds like the setup is unable to talk to our server to download the installation payload. If your friend creates a support ticket (http://support.evolvehq.com/discussion/new) I can help him look in to it.
I'm the lead programmer. I eat bits and bytes for breakfast!

Biost30   Member

  • Joined Aug 18 '13
  • 2 Posts
same problem

razztaboy   Member

  • Joined Aug 22 '13
  • 1 Posts
iv tried downloading and norton antiviruse has said this is unsafe and put it as a moderate threat ?? my m8 found this site but are there any security risks downloading evolve ?

pacefalm   Mod   Helix

  • Joined Jul 19 '11
  • 631 Posts
This is a known issue with Norton antivirus. The software is safe.

Fritz   Member

  • Joined Oct 30 '13
  • 1 Posts
It would help if you could post the answer to the problem on this page so everyone that has it doesn't have to send in a ticket. . .

mamu   Admin   Helix

  • Joined Oct 11 '10
  • 2,192 Posts
Fritz posted:
It would help if you could post the answer to the problem on this page so everyone that has it doesn't have to send in a ticket. . .
Unfortunately, issues like these tend to have varied causes. Without seeing the user's logs and determining the more specific underlying issue, it's hard to offer a single solution in a forum post or in our various troubleshooting guides. We're trying to get more troubleshooting information posted to help reduce the amount of time we spend dealing with tickets, but these things take time. :)
One of the three crazy co-founders

CraftyDuda   Member

  • Joined Jul 13 '14
  • 1 Posts
Norton antivirus has caused me so many problems in gaming. I can't say it's the best.

Shpock   Member

  • Joined Aug 6 '14
  • 3 Posts
dreijer posted:
It sounds like the setup is unable to talk to our server to download the installation payload. If your friend creates a support ticket (http://support.evolvehq.com/discussion/new) I can help him look in to it.
when i click the link there is nothing there There isn't a tender there.

danny1306   Member

  • Joined Aug 9 '14
  • 2 Posts
I have created a support ticket a while ago, no response?

ProStevey   Member

  • Joined Mar 3 '14
  • 1 Posts
them support tickets must be the hax

GodOfGames1011   Member

  • Joined Mar 3 '15
  • 2 Posts
it dose the same with avast even with it disabled

Coldfront   Member

  • Joined Mar 21 '15
  • 3 Posts
I've gotten an even worse problem. I just installed evolve yesterday, and was excited cause I can't portfoward (security issues) and hamachi gives me virus' I hoped this would be a easy fix but apparently not Heres the problem: Right after connecting stops it say: An error occured while communicating with the Evolve server. None of my friends have this problem.

OODA   Staff

  • Joined Nov 3 '14
  • 921 Posts
Coldfront posted:
I've gotten an even worse problem. I just installed evolve yesterday, and was excited cause I can't portfoward (security issues) and hamachi gives me virus' I hoped this would be a easy fix but apparently not Heres the problem: Right after connecting stops it say: An error occured while communicating with the Evolve server. None of my friends have this problem.
Sorry you're having problems! Have you tried our self-help tree? It seems like you have a firewall / anti-virus issue which is keeping you from connecting to Evolve. This is pretty common and easily fixed. https://zingtree.com/deploy/?deploy_name=Evolve+Tree&deploy_id=801455655 If that doesn't help, you can open a support ticket with us.

jezzaaka   Member

  • Joined Mar 30 '15
  • 3 Posts
I have a error installing it says that the installation URL could not be determined because the server request failed could someone please help me fix it.